Refund Policy

Effective Date: June 4, 2026 | Last Updated: June 4, 2026

1. Introduction

Welcome to Taco Time. This Refund Policy governs all purchases, orders, and transactions made through our website (meal-tacotime.rest) or directly at our location. As a food service business operating in the United States, we are committed to providing quality food products and a satisfying customer experience. However, we understand that issues can occasionally arise, and we want to ensure that our customers have a clear understanding of their rights and our obligations when problems occur.

This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act and any applicable state regulations. By placing an order with Taco Time, you agree to the terms set forth in this Refund Policy.

For any questions or concerns regarding this policy, please contact us at:
Email: [email protected]
Website: meal-tacotime.rest

2. Eligibility Conditions for Refunds

Not all purchases automatically qualify for a refund. To be eligible for a refund at Taco Time, the following conditions must generally be met:

• The refund request must be submitted within the applicable timeframe described in Section 3 of this policy.
• You must provide proof of purchase, such as an order confirmation number, receipt, or transaction ID.
• The issue must fall within one of the qualifying categories listed below.
• You must have placed the order through official Taco Time channels, including our website (meal-tacotime.rest) or directly at our physical location.

2.1 Qualifying Reasons for a Refund

Refunds may be granted under the following circumstances:

• Incorrect Order: You received an item that is different from what you ordered.
• Missing Items: One or more items from your order were not included in your delivery or pick-up bag.
• Food Quality Issues: The food was undercooked, spoiled, contained foreign objects, or was otherwise unfit for consumption.
• Allergic Reactions or Dietary Concerns: An item was prepared with an ingredient that you specifically requested to be excluded, and documentation supports the claim.
• Order Not Received: You did not receive your order and there is no evidence of delivery or pick-up on our end.
• Duplicate Charges: You were charged more than once for the same order due to a technical or billing error.

3. Timeframes for Refund Requests

Due to the perishable nature of food products, refund requests must be submitted promptly. Taco Time enforces the following timeframes:

Refund requests submitted outside of these timeframes may be denied. However, Taco Time reserves the right to evaluate requests on a case-by-case basis at our sole discretion.

4. Non-Refundable Items and Services

The following items and circumstances are generally not eligible for refunds:

• Food items that have been fully consumed without any documented issue reported at the time of consumption.
• Orders where the customer simply changed their mind after the food has been prepared or delivered.
• Promotional, discounted, or complimentary items provided as part of a special offer.
• Gift cards or store credits once they have been redeemed.
• Delivery fees, service charges, or tips paid to third-party delivery platforms (these are subject to the refund policies of those third-party providers).
• Orders placed through third-party delivery apps (e.g., DoorDash, Uber Eats, Grubhub); refund requests for such orders must be directed to the respective platform.
• Customizations or special requests that were honored but not preferred after delivery.

5. How to Request a Refund — Step-by-Step

To initiate a refund request with Taco Time, please follow the steps outlined below:

1. Step 1 — Gather Your Information: Locate your order confirmation number, receipt, or transaction ID. If possible, take a photograph of the issue (e.g., incorrect item, food quality problem, missing item).
2. Step 2 — Contact Us Promptly: Submit your refund request within the applicable timeframe by emailing us at [email protected] or by visiting our website at meal-tacotime.rest.
3. Step 3 — Provide Required Details: In your refund request, please include the following information:
   • Your full name
   • Order number or transaction ID
   • Date and time of the order
   • Description of the issue
   • Supporting evidence (photos, screenshots, etc.) if applicable
   • Your preferred resolution (refund, replacement, or store credit)
4. Step 4 — Review Process: Our customer service team will review your request and may contact you for additional information or clarification. We aim to respond to all refund inquiries within 1–2 business days.
5. Step 5 — Resolution: Once your request is reviewed and approved, we will notify you via email with the outcome and details regarding the refund method and timeline.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time required for the refund to appear in your account varies depending on your original payment method:

Please note that while Taco Time processes refunds promptly upon approval, additional processing delays may occur on the part of your bank or financial institution. If you have not received your refund within the stated timeframe, we recommend contacting your bank or card issuer before reaching out to us.

7. Partial Refunds

In certain situations, Taco Time may issue a partial refund rather than a full refund. Partial refunds may apply in the following circumstances:

• Only one or a few items in a multi-item order were incorrect, missing, or unsatisfactory — a refund will be issued only for the affected items.
• The food quality issue affected only part of the order.
• A customer partially consumed a meal before discovering an issue — a reduced refund may be offered at Taco Time's discretion.
• A promotional discount was applied to the order — the refund amount will reflect the actual amount paid after discounts.
• The order was partially fulfilled due to ingredient unavailability, and the customer was not adequately notified in advance.

The exact amount of any partial refund will be communicated to you during the refund review process.

8. Exchange Policy

In many cases, Taco Time prefers to resolve order issues through a replacement or exchange rather than a monetary refund, especially for in-store or pick-up orders where the issue can be promptly corrected.

Exchanges are available under the following conditions:

• The incorrect item was delivered or prepared, and the correct item can be prepared within a reasonable time.
• A food quality issue is identified immediately upon receipt of the order, and you are still at the location or can return the item promptly.
• The exchange request is made within the applicable timeframe outlined in Section 3.

Exchanges are subject to item availability. If the desired replacement item is unavailable, a refund or store credit will be offered as an alternative. Taco Time does not offer exchanges for food items that have been fully consumed.

9. Cancellation Policy

Because food preparation often begins immediately after an order is placed, cancellations are subject to strict time limitations.

9.1 Standard Orders

For standard dine-in, take-out, or delivery orders placed through meal-tacotime.rest or at our location:

• Cancellations must be requested within 5 minutes of placing the order, before food preparation has begun.
• Once food preparation has started, cancellations may not be accepted, and a refund may not be issued.
• If a cancellation is accepted, a full refund will be issued using the original payment method.

9.2 Pre-Orders and Catering Orders

For pre-orders, large group orders, or catering arrangements:

• Cancellations must be submitted at least 24 hours before the scheduled fulfillment time to receive a full refund.
• Cancellations made between 12 and 24 hours before the scheduled time may be eligible for a 50% refund or store credit.
• Cancellations made less than 12 hours before the scheduled fulfillment time are generally not eligible for a refund, as ingredients and preparation resources will have already been allocated.

9.3 Online Order Cancellations

To cancel an online order placed through meal-tacotime.rest, please contact us immediately at [email protected] with your order number and a request to cancel. We will do our best to accommodate your request if the order has not yet been prepared.

10. Dispute Resolution Process

In the event that you are dissatisfied with our response to a refund or cancellation request, Taco Time has established the following dispute resolution process:

10.1 Internal Escalation

If you feel your refund request was not handled appropriately, you may request that the matter be escalated to a senior member of our customer service team or management by emailing [email protected] with the subject line: "Refund Dispute — Escalation Request." Please include your original case or order number. We will respond to escalated disputes within 3–5 business days.

10.2 Chargeback and Payment Disputes

You have the right to contact your bank or credit card issuer to initiate a chargeback or payment dispute in accordance with your cardholder agreement. However, we encourage you to contact us directly first so that we can attempt to resolve the issue amicably and avoid unnecessary disputes. Under the FTC Act and applicable consumer protection regulations, Taco Time is committed to acting in good faith to resolve all legitimate customer complaints.

10.3 Third-Party Mediation

If an internal resolution cannot be reached, either party may seek mediation through a neutral third party. Any disputes arising from this Refund Policy shall be governed by the laws of the United States and the applicable laws of the state in which the transaction occurred. The parties agree to attempt good-faith negotiation before pursuing any formal legal remedies.

10.4 Consumer Protection Resources

As a consumer in the United States, you also have the right to file a complaint with:

• Federal Trade Commission (FTC): www.ftc.gov
• Your state's Attorney General office or Department of Consumer Affairs
• Better Business Bureau (BBB): www.bbb.org

11. Store Credit as an Alternative

In some cases, rather than issuing a monetary refund, Taco Time may offer store credit as an alternative resolution. Store credit:

• Can be used for future purchases at Taco Time via meal-tacotime.rest or at our physical location.
• Does not expire within the first 12 months from the date of issuance.
• Is non-transferable and cannot be exchanged for cash.
• Will be applied automatically to your account or provided via a unique promotional code.

You are not obligated to accept store credit if a monetary refund is warranted under this policy. However, we may offer store credit as a faster or more convenient alternative in certain circumstances.

12. Changes to This Refund Policy

Taco Time reserves the right to update, modify, or change this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage customers to review this policy periodically. Continued use of our website or services following any changes constitutes acceptance of the revised policy.

13. Contact Information for Refund Requests

If you have any questions about this Refund Policy, need to submit a refund request, or would like to speak with our customer service team, please use the contact information below: